A recent conversation between me and my good friend Molly, an MFA student at CCA:

J.C.: Do you think there is a contradiction or paradox between the trend of people valuing craft and authenticity vs. the trend of democratization of high design? An example of the former would be wanting to buy Italian-made housewares because Italians are historically great houseware designers, or wanting to eat and buy whole food from farmer's markets. An example of the latter might be people who are willing to buy knock-offs of iconic products--the IKEA phenomenon, in a way.

M.A-B.: I don't think its a paradox so much as a challenge; people are trying to integrate the two. I think its about appropriateness, locality, human sensitivity. I think those things can be a part of democratized design. It's important to retain local culture and values without being overly nostalic about it

J.C.: So are you saying that to imbue these products with "craft and authenticity" is the challenge of the designer or the vendor?

M.A-B.: No. I don't think "imbuing" design is really right; I think if we value "authenticity" and craft we have to ask ourselves why--what are those things actually? What are the values in those things that we are looking to maintain and multiply? Is it diversity? Is it the low-tech usability? Is it sustainability?

J.C.: I guess what I'm trying to get at, at a more general level, is what kind of relationship, if any, do these two trends have? Are they correlated?

M.A-B: I think people are paying attention to the objects around them. My program has sort of taught us that the modern-day citizen is really looked at and treated only as a consumer. But people take pride and interest in their role as consumer; identity is all wrapped up in buying and owning and, as a result, people not only want to have a role in the things around them (hence DIY and craft), but they also want to be experts (hence democratized design). Plus, manufacturing is so cheap. The leaders in design are trying to figure out ways to integrate the two better--like nike's ID labs. And designers are building in variation into the manufacturing process.

But the real money is in services, so I'm told. You can't really make money off a product any more.

J.C.: Yes, Enric is always talking about "servicizing." It's true, just look at Flor carpet, Patagonia, etc.

M. A-B: Most ID [industrial design] people seem to think completely personalized ID products built on rapid prototyping machines are the wave of the future

J.C.: Which makes it both democratized design, as well as authentic, in a way--authentic to the consumer, for him- or herself.

M.A-B: Then, the question of the role of the "designer" comes into question. I think people still like brand (going back to identity issues).

J.C.: I think identity is how you combine brands and your own personal POV or remake of products. Ironically, at a meta level, all of this "eclecticism" (if we can call it that) starts to look the same.

M.A-B: It is pretty homogonized at this point. In his writings, Adorno talks about how, as new things are created, they are pulled towards the center, keeping everything much the same. I don't know if I completely agree with that. Maybe we're all just more accepting of differences, more accustomed to them. Identity is more subtle. That will be the tag line of my brand when it comes out! "Identity is more subtle."

J.C.: Yes, girlfriend.

Working online?

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The word has been going around and around that software would be going online and subscription based, or free, in the near future. This future is slowly becoming more evenly distributed. We all know about Google's apps and are starting to see Adobe and Autodesk come off the shelves and into the cloud with Photoshop express and Project Draw.

However, these tools don't leverage the richness of the online environment very deeply. In trying to replicate the functionality of their shrink-wrap ancestors, they have ignored many of the realities, let alone the possibilities, of working online. Google spreadsheets and gmail get it half right with the chat box in the window, but integration between google apps and gmail and calendar is shallow. The different parts of the "ecosystem" are strictly task centered, with little acknowledgement of the users' life outside of google land. Photoshop Express lets you upload to a few different photo sharing sites while the smart folks at picnik.com found a home in a real community of photographers. 
Compiler asks, "Are you more loyal to a photo editing site, or a photo sharing site?" but I don't think it is a matter of loyalty.  People stay with the things that match their values and needs. In the case of  Photoshop Express vs Flickr w/picnik, I doubt that anyone will feel the need to add that step to their workflow on a regular basis.

photo by: Maggie's World

Art vs. Design

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In Loic Prigent's documentary "Marc Jacobs and Louis Vuitton," the fashion designer, an avid art collector, is quoted as saying something to the effect of, "I am always so inspired by what these artists are doing. Fine art is like a higher form--I think of fine art as being up here [indicating a level with his hands], and fashion as being down here."

Which brings back that hairy, age-old question of the distinction between art and design. The borders are fuzzy, and now Jacobs has applied a hierarchy to the two areas of practice. Perhaps what he is getting at about fashion (and, presumably, other design practices as well) being "down here" is the fact that it is constrained by the consideration of use, whereas art is free of such constraints. Yet from an interaction and product designer's perspective, fashion is far closer to art on the scale of art to design than the type of work I dabble in on a daily basis--and I do consider myself a designer. After all, much of what you see in haute couture is barely wearable, primarily expressions of an artistic mind (or a team of minds) that happens to make use of the human body.

At first I resented the fact that Jacobs' statement implied the subservience of design to art, but now I understand that both coexist is this hierarchy to serve different purposes. Design is functional and for people, and art is commentary on or reflections about people, for whoever wishes to engage with it. In my world of design, if it doesn't work--and, increasingly in our socially-conscious society, if it doesn't last--it doesn't matter how beautiful it is, it's not good design. In Jacobs' world, whether it works (is wearable and a manufacturable) is less important than whether it effectively and aesthetically conveys the thoughts and feelings of a particular person at a particular moment in time.

The February Progress Report for the Designers Accord is out and my fears of this organization being merely a well-intentioned handshake between designers and affiliates are allayed. The list of guidelines has been stream-lined and a helpful introduction about carbon footprints from Natural Logic is a good starting point for fulfilling Step 4: Measure your carbon/greenhouse gas footprint and pledge to reduce it annually.

In other musings on sustainability, I found it interesting to see that, in a Levi's Store in Chicago's Wicker Park, their Capital E line of jeans made from organic cotton were integrated into the rest of the clothing display. The only indicator that they were eco jeans was the white-and-green Levi's label replacing the signature red label. A great example of how to effectively market (or not market!) green products.

Sharepoint and Facebook are now friends.

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There are a lot of challenges in this very interesting shift of enterprises becoming more web and mobility-centric. We are just at the beginning of businesses coming to grips and embracing concepts like social networking and mobility to be more productive, though they do come with the complex requirements of keeping company data secure.

However, more and more we are hearing of the shift in the way we communicate and how that is impacting the way we work, not only the way we live our personal lives. Philips, Intel, and now post merger Alcatel Lucent are publicly stating and developing strategies to develop offerings for the "dynamic enterprise".

The right offerings for this shift will be more transformational and less incremental; they will initiate behavior change in enterprises. More than ever, design is in a better position to help understand how people communicate and interact and imagine the future of work. Designers who leverage the social sciences into their work will provide the most value. So, let's step it up guys!

[via apophenia] I always wondered who clicked on banner ads. There don't seem to be perfect data, but apparently "the 6% of the online population accounting for most of the click-throughs skews toward male Internet users ages 25 to 44 with household income under $40,000." I love the author, Danah Boyd's, beautifully politically incorrect hypothesis that, and I paraphrase, only dumb poor guys from the country click on banner ads. The best thing is the part of her hypothesis that says, and again I paraphrase, the same dumb people are the ones who meet up with strangers on social networking sites.

For most of us, this is no surprise. Nobody you know clicks on those idiotic epilepsy inducing things. You probably couldn't find anyone who does within a mile radius of your house, but there are probably at least one or two people making money off of them in your neighborhood.
The funny thing is, even though there is a lot of money being paid for clicks, these are not the clicks that most advertisers want. For instance. In meantime, other models of ad pricing are getting more traction.

Even though some are saying that this discovery has laid bare one of the biggest problems with online advertising, the real interesting thing to me is these people seem to actually be interested in the contents of banner ads. I have been known to fall for an especially funny or useful marketing ploy, but what is going on with these guys? They meet up with strangers online and then click a bunch of banner ads? I guess I never really thought about it, but I'm not surprised that the two activities are related.

Made to Order Mobility

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Another brick crumbles for the walled garden.

zzzPhone, a US-based startup, is selling phones where you select the features and then get them within 15 days. Is it perfect? Hell no, but it is opening up the business model for device manufacturers and will impact carriers. There's no way the carriers can continue in their current model and there will be a tipping point soon where, if they don't adapt to these changing conditions, they will ultimately lose in the market.

Keep in mind the 700 MHz auction, $G,000,000,000,000gle, and what these two things working together can do.

Data, data everywhere.

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The folks at attentiontrust.org know that, "What we do online increasingly represents who we are." The issues of ownership and privacy are daunting, especially when dealing with data like health-care history, but that is a short term problem. Privacy will have to be figured out because here is no holding back the flood of personal data. Companies want it too badly. The real question is, once we have it, what will we do with our personal information?

The problem is we are all essentially illiterate in terms of personal informatics. Pioneers like Feltron are trying to make sense of what has gone beyond info-overload, but it still doesn't seem very actionable. The prophetic types at iA Japan are predicting an "infolution" that will take us into web 3.0, but they don't say what that will mean in people's everyday lives.

Similar to the way that social networks like twitter and dopplr let us channelize and streamline communication online, we will need the tools to help us understand our personal and social information so that it can be useful to us, not just to Google and Amazon. Visualizations are an obvious (and cool) first step, and the infrastructure is being built, but real tools are the future.

Got any good ones?

UPDATE: I just found a highly related link here, with some google account data horror stories to boot.

Motorola spin-off of mobile business?

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Motorola is considering a "structural realignment" to spin-off its mobile device business. The article mentions that Motorola's main problem is its inability to come up with something new to follow the one-hit wonder Razr. If it does, in fact, move in this new direction, Motorola should consider two things.

The first is to structure the organization so there is a sustainable creation of value; this means using design and design thinking to help explore and expand growth opportunities. The second is to think more systemically about its design. Let's face it, after getting my iPhone, I've never thought twice about the horrible user interface on the Razr phone. Motorola took the design only so far. Kind of like an attractive person with ugly teeth.

No doubt the Razr introduced a new dimension to what's possible with industrial design on handsets, but it needs to put as much emphasis where a product's personality really comes to life: the user interface.
Here's a quick article on a California court case regarding age discrimination at Google. Does Google really put more emphasis on things like an employee's age to build a high performance culture that fires on all cylinders? It's interesting to debate how much age plays a factor in an organization's ability to adapt, refresh, or shed its skin. After all, instrumenting change is all about people. And Google is no exception. Read more...